Job Description
Keystone Precision Solutions has a unique opportunity to join a well-established, growing organization as a Support Specialist!
About Us
Keystone Precision Solutions (KPS) is the industry-leading provider in measurement solutions that increase customer’s productivity and profitability. Through strong leadership and one of the most talented work forces in the industry, Keystone Precision Solutions prides themselves as the premier construction and survey equipment consulting company in the Northeastern United States.
Responsibilities include:
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Provide end-user telephone and email support including product or system descriptions, explanations of service offerings, and triage of support issues
- Participate in pre-sale discovery calls with sales team to identify customer pain point and needs.
- Assist with technical sales demos and consult with customers as a total solution is crafted for the customer
- Will be the primary point of contact regarding training and education services in your region
- Assist the Hardware Service and Rental team in troubleshooting equipment issues
- Will provide onsite and field training for KPS solutions to our customer’s post sale
- Learn new equipment and software concepts quickly by self-learning or online/live training courses
- Create easy to use training content for customers via YouTube, or other social media platforms
- Work in a dynamic and fast paced environment to promote and expand sales of Geospatial systems and services
- Perform administrative and order entry/follow up duties through corporate CRM
- Regularly identifies strengths, weaknesses, opportunities, and threats in the market and against competitors.
- Travel within the region around 50% of the time.
Important Qualifications to Your Success
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Excellent organizational and communication (both written and verbal) skills required
- World class customer service skills are required. Must have experience in a fast-paced customer-facing environment
- Previous experience with Trimble Geospatial Instruments is preferred
- Experience with the consumer electronics industry is essential
- Exceptional follow-through is essential
- Can-do attitude; tenacity; positive outlook toward success; unemotionally overcomes obstacles and setbacks
- Capable of understanding and following guidelines and requirements for supporting and servicing technical customer products
- Possess analytical decision-making skills and capable of working with little or no supervision
- Strong computer skills. (i.e.: MS Windows, MS Word, MS Excel, Data entry, etc.)
- Excellent listening, time management, and organization skills; must prioritize time and tasks to accomplish set objectives
- Ability to learn from successes and failures
- Experience with a CRM such as Zendesk, Sage CRM or Salesforce CRM is preferred.
Education & Experience
Field experience as a Surveyor, 3D Scanning, LIDAR, or GIS professional with 0 to 5 years of experience or more recommended
I’m Interested, How Do I Get Started?
PLEASE NOTE - to be considered, all applicants MUST include:
- An updated resume
- Brief cover letter describing why you meet the qualifications for our position is required to be considered
- Salary requirement
Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization. Applicants who meet the initial qualifications will be contacted for a video or phone interview.
To check on an application you’ve submitted:
Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization. Applicants who meet the initial qualifications will be contacted for a video or phone interview.
If you are selected to receive an offer of employment with our company, your employment may be contingent upon the successful completion of work references and other background checks.
We realize that it takes time and effort to go through our application process and we thank you for considering applying for this position. We kindly ask for no emails or phone calls as a means to further your application process. These efforts will not enhance your opportunity for consideration and we are not equipped to respond to these requests. We thank you in advance for your adherence to this request.
Thank you for your interest in our position. We appreciate the time you have taken to apply with us.
EOE, M/F/D/V.
Job Type:
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Full-time
Benefits:
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401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
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Monday to Friday
Supplemental Pay:
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Bonus pay
- Commission pay
Typical start time
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8AM
Typical end time:
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5PM
Travel:
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Around 50%